Help: Password

The password must contain at least 12 characters without empty spaces. You may enter up to 50 characters without spaces. Permissible characters are letters (including German umlauts), numbers and special characters.

The password must contain 3 of the following 4 features:

  • Capital letters
  • Lowercase
  • Numbers
  • Special characters (* + & % etc.)

Furthermore the password has to be clearly distinguishable from the email address - even if it meets the above requirements -, so it may not contain (larger) components of the email address.
Example:
- Email address: testman@samplecompany.com
- The password may not be set as "Testman1234!" or "Samplecompany1234§".

 

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Our service number: 0 800 – 1 23 43 39Mon – Fri, 8:00 am to 6:30 pm, free of charge from a German landline

From outside Germany:+49 221 – 9 76 68-0fees apply

In case of problems valuable information can be found in the area of Questions & Answers.